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Frequently asked questions?

Not sure how to get in touch, or just have a few more questions? We've got you covered.

We are open 8:30am to 5pm, Monday to Friday. 

You can contact us at 0800 527 547 or [email protected]

You can manage your KiwiSaver through the Kōura app or through the My Kōura online portal. You can make changes easily, quickly, and at any time.

If you need any help, just contact us at 0800 527 547 or [email protected]

It can take up to 45 days for your balance to be transferred to Koura from the IRD or your current provider. Once the transfer is complete, we will contact you to update you on your account status.

Kōura is a licensed KiwiSaver scheme regulated by the Financial Markets Authority. When you invest in the Kōura KiwiSaver Scheme, we (the manager) do not handle your money (apart from your fees). Your money goes into the Scheme’s bank account controlled by the Scheme’s Supervisor (Public Trust). Your money is then invested in shares and bonds that are owned by the Scheme and you become a member of the Scheme.

We manage the Scheme for you (by investing your funds) and Public Trust ensures we are managing the Scheme’s investments in line with the rules and regulations set out in the Scheme documents. If for any reason Kōura were to run into difficulties, your investments would not be affected and the Scheme’s investments would be transferred to another manager. The risk of using Kōura as your KiwiSaver provider is the same as the risk of using any KiwiSaver provider- every provider has to report to the FMA and have a Supervisor.

You also need to remember that you are investing in the financial markets and there are no guarantees, so your KiwiSaver account balance will fluctuate over time. We mitigate market risk by diversifying investments both in New Zealand and internationally. The Kōura KiwiSaver scheme is invested in over 3,000 companies across over 50 different countries.

The signup process to Kōura is quick and easy:

Tell us a little bit about you in your investor profile

Review our recommended portfolio, then choose to go with our recommendation or select a different portfolio

Complete the signup form and let Kōura deal with the rest

Kōura will get in touch with your previous provider to transfer your balance across.  You can relax knowing your KiwiSaver is being looked after.